Terms & Conditions

Service Provider agrees to deliver event decor services as outlined in the accompanying service proposal, which may include sourcing and procurement of materials, design planning, setup and installation, on-site coordination, breakdown and cleanup, and content capture (where specified).

Any services not listed in the approved proposal are considered out of scope and may require a separate agreement and additional fees.

Total service fees are outlined in the accompanying proposal. Required deposits and payment schedules are based on how far in advance the event is booked, calculated from the date of booking confirmation:

• Events more than 30 days away: A non-refundable deposit of 25% of the total project fee is required to secure the date. An additional 25% is due at the 30-day mark before the event.
• Events 15–30 days away at time of booking: A non-refundable deposit of 50% of the total project fee is required to secure the date.
• Events 14 days or less away at time of booking: 100% of the total project fee is required upfront to secure the date. No deposit option is available within this window.
• Final payment for any remaining balance must be received no later than 7 days prior to the event date, regardless of when the booking was made.
• Late payments may result in delay or suspension of services. Service Provider reserves the right to cancel the agreement if payment is more than 14 days overdue, with all paid deposits forfeited.
• Accepted payment methods will be communicated to the Client directly.

Cancellations must be submitted to Service Provider in writing.

• 30 or more days before the event: Client is entitled to a refund of all payments made, excluding the non-refundable deposit.
• 15–29 days before the event: 50% of the total project fee will be retained by Service Provider.
• Fewer than 14 days before the event: No refund will be issued for any payments already made. Client is released from any remaining unpaid balance.
• Rescheduling requests are subject to Service Provider availability and must be made at least 14 days in advance. One reschedule is permitted at no additional charge; subsequent changes may incur a rescheduling fee.

All decor materials sourced by Service Provider remain the property of Service Provider unless otherwise agreed upon in writing.

• The estimated materials cost is outlined in the proposal. Final costs may vary based on availability, pricing changes, or Client-requested modifications.
• Client will be notified of any significant cost changes prior to purchase.
• Service Provider is not responsible for damage to materials caused by venue conditions, weather, or third parties.

Client agrees to:

• Provide accurate event details (date, time, location, guest count) at the time of booking.
• Ensure Service Provider has timely access to the venue for setup and breakdown.
• Obtain any permits or approvals required by the venue for decor installation.
• Communicate any changes to the event scope or design vision no later than 14 days before the event.
• Notify Service Provider of any venue restrictions (e.g., open flame restrictions, hanging limitations) prior to design planning.

Where content capture is included in the proposal, Service Provider retains full and unconditional rights to use all photos and videos of the completed work for portfolio, marketing, and promotional purposes — including social media, website, and print materials. By booking, Client acknowledges and agrees to this usage.

All content captured by Service Provider remains the sole property of Service Provider. Client does not automatically receive access to content. If Client wishes to obtain copies of photos or videos captured by Service Provider, this is available as a separate, paid add-on service.

Because many events under this agreement are held outdoors, both parties acknowledge that weather conditions may impact the delivery and integrity of decor services. The following terms apply:

• Client is responsible for monitoring weather forecasts and communicating concerns to Service Provider no later than 48 hours before the event.
• If weather conditions are deemed unsafe or likely to cause significant damage to decor materials (e.g., high winds, heavy rain, extreme heat), Service Provider reserves the right to modify, reduce, or substitute decor elements to protect materials and ensure guest safety.
• Service Provider is not liable for damage to decor, materials, or installations caused by weather conditions during or after setup.
• One weather-related reschedule is permitted at no additional charge with at least 24 hours notice. Subsequent reschedules are subject to standard rescheduling terms (see Section 3).
• If an event proceeds despite inclement weather at Client's request and materials are damaged as a result, Client assumes responsibility for the cost of damaged or destroyed items.
• In the event of a weather emergency (e.g., severe storm warning, lightning), Service Provider has the right to suspend or halt services to ensure the safety of all parties, without penalty.

Neither party shall be held liable for failure to fulfill obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, severe weather, public health emergencies, venue closures, or acts of government. Both parties agree to communicate promptly and work in good faith to reschedule or resolve such situations.

Service Provider's total liability to Client for any claim arising from this agreement shall not exceed the total fees paid by Client for the services in question. Service Provider is not liable for indirect, incidental, or consequential damages, including but not limited to loss of enjoyment, reputational harm, or costs incurred from third-party vendors.

Any changes to the agreed scope of work must be submitted in writing and approved by both parties. Changes may affect pricing and timelines. Service Provider will provide an updated proposal or amendment reflecting any adjustments before proceeding.

This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan. Any disputes arising from this Agreement shall first be addressed through good-faith negotiation between the parties.